Information We Collect
At Trekker Monkey, we collect various types of information to provide and improve our services to you:
- Personal Identification Information: Name, email address, phone number, date of birth, gender, and emergency contact details.
- Booking Information: Trip preferences, payment details, passport information (for international trips), and medical conditions that may affect your participation.
- Technical Data: IP address, browser type, device information, and cookies when you use our website.
- Usage Data: Information about how you use our website and services.
We only collect personal information that is necessary for providing our services and enhancing your experience with us.
How We Use Your Information
We use the information we collect for the following purposes:
- To process your bookings and provide the services you request
- To communicate with you about your trips, including important updates and safety information
- To improve our website, services, and customer experience
- To send you promotional offers and newsletters (you can opt-out anytime)
- To comply with legal obligations and ensure the safety of our participants
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- All transactions are processed through secure payment gateways with encryption
- Access to personal data is restricted to authorized personnel only
- We regularly review our security practices to ensure they meet industry standards
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work hard to protect it to the best of our ability.
Sharing Your Information
We may share your information with:
- Service providers who assist in operating our business (hotels, transport providers, guides)
- Government authorities when required by law or for visa processing
- Emergency services in case of medical or safety incidents during trips
We never sell your personal information to third parties for marketing purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Deliver targeted advertisements (you can opt-out)
You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or email. The "Last Updated" date at the bottom of this policy indicates when it was last revised.
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@trekkermonkey.in